Privacy Policy

ReliantAccess Mobility ("ReliantAccess," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website, mobile application, and related transportation services (collectively, the "Services").

1. Information We Collect

We collect the following categories of information:

• Account information: name, email address, phone number, password, date of birth, and profile photo.
• Accessibility preferences: mobility device type, assistance needs, and other details you choose to share so we can provide appropriate service.
• Trip information: pickup and drop-off locations, ride times, route, and ride history.
• Payment information: billing address and payment card details, processed by our PCI-compliant payment providers (we do not store full card numbers).
• Device and usage data: IP address, device identifiers, browser type, operating system, app version, crash logs, and interaction events.
• Location data: precise location while you use the app to request and complete a ride.
• Communications: messages, call recordings with support, and survey responses.

2. How We Use Your Information

• Provide, operate, and improve the Services.
• Match riders with appropriate accessible vehicles and drivers.
• Process payments and manage memberships.
• Communicate about rides, account activity, and support requests.
• Ensure safety, prevent fraud, and enforce our Terms.
• Comply with legal obligations and respond to lawful requests.
• Conduct analytics and research to improve accessibility.

3. How We Share Information

We share information only as described below:

• Drivers: name, pickup/drop-off, and accessibility needs necessary to complete your ride.
• Service providers: hosting, analytics, payments, communications, and customer support partners bound by confidentiality obligations.
• Legal and safety: when required by law or to protect rights, property, or safety.
• Business transfers: in connection with a merger, acquisition, or sale of assets.

We do not sell your personal information.

4. Data Retention

We retain personal information for as long as your account is active and as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, data is deleted or anonymized.

5. Security

We use administrative, technical, and physical safeguards designed to protect your information, including encryption in transit, access controls, and regular security reviews. No method of transmission or storage is 100% secure.

6. Your Rights and Choices

• Access, update, or delete your account information.
• Opt out of marketing communications at any time.
• Control device-level location and notification permissions.
• Depending on your jurisdiction (e.g., GDPR, CCPA), request access, correction, deletion, portability, or restriction of your data.

To exercise these rights, contact us using the details below.

7. Children's Privacy

The Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can delete it.

8. International Users

We may process and store information in the United States and other countries. By using the Services, you consent to such transfer, processing, and storage in accordance with this Policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version with a new "Last updated" date and, where appropriate, provide additional notice.

10. Contact Us

Questions or requests about this Privacy Policy can be sent to privacy@reliantaccessmobility.com.